Terms & Conditions
Products
1.1 | All products as depicted on this Website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as otherwise directed. Certain product ranges are available in selected delivery areas only. |
1.2 | Certain flower and plant products may be delivered in bud to ensure longer life. |
1.3 | Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order please visit our Allergy & Product Information page, or contact the Champagne & Flowers Customer Contact Centre using the contact details. |
1.4 | All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. |
1.5 | In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date. |
1.6 | We are unable to offer champagne or other Finishing Touches/Added Extras with products ordered from selected ranges and locations; this will be made clear when placing your order. |
1.7 | Products are delivered next day unless another delivery date or delivery service is selected. See section 5 for delivery services. |
1.8 | Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order. |
1.9 | We guarantee the freshness of your flowers for 7 days from the date of delivery/collection. However, exceptions apply to our summer and spring ranges which are guaranteed for a minimum period of 5 days. |
Alcoholic Gifts
2.1 | Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor. |
2.2 | Alcoholic gifts are distributed to selected areas in association with a licensed third party. For further information regarding our suppliers contact our Customer Contact Centre, using the contact details. |
Prices
3.1 | Prices listed within the Champagne & Flowers Service are valid for a maximum of 14 days from the date of submitting your order. |
3.2 | Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands. |
3.3 | Except where stated product prices exclude delivery charges. |
3.4 | Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude delivery charges. |
3.5 | Please note that from time to time, product and delivery prices on Champagne & Flowers (or a subdomain of) may vary to those offered in an Champagne & Flowers Florist or via the telephone ordering line. |
Orders/Payments
4.1 | You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. |
4.2 | We accept payment by all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time. |
4.3 | By clicking on the 'Pay Now' button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website. |
4.4 | Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation. |
4.5 | We cannot accept orders from customers under the age of eighteen (18) years. |
Delivery
5.1 | General Notes | ||||||||||||||||||||||||||
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